Question 1

How do I become a Citobee rider?

Accepted Answer

Download the Citobee Copilot app on iPhone or Android, complete the in-app application with your personal details, right-to-work documents, and a valid UK driving licence or proof of identity, then submit a quick onboarding video. Most riders are approved within 48 hours and can start earning in their local cluster the same week.

Question 2

What do I need to ride for Citobee in the UK?

Accepted Answer

You need to be at least 18, have the right to work in the UK, own a smartphone running iOS 14 or Android 9+, and be able to ride a bicycle, e-bike, scooter, or moped. Motor-vehicle riders also need valid insurance, an MOT certificate where applicable, and a clean licence. We provide a Citobee kit (jacket, thermal bag, helmet light) once you are live.

Question 3

How much do Citobee riders earn?

Accepted Answer

Earnings depend on your cluster, the time of day, and how many deliveries you take. Most active riders in central London clusters earn between £12 and £18 per hour after distance and tips, with weekend evenings paying the highest boost. You are paid weekly into your UK bank account with a full breakdown of every drop in the Copilot app.

Question 4

Is Citobee available in my city?

Accepted Answer

Citobee currently operates rider clusters across London, Manchester, Birmingham, Leeds, Bristol, Edinburgh, Liverpool, and Glasgow, with new clusters opening every month. Enter your postcode on our Partner page to check live availability, or apply anyway — we will let you know as soon as a cluster opens near you.

Question 5

Do I need my own vehicle and insurance?

Accepted Answer

Yes. You ride with your own bicycle, e-bike, scooter, or moped. For pedal bikes no insurance is required, but for any motorised vehicle you must hold valid hire-and-reward (food courier) insurance and provide proof during onboarding. We can point you to partner insurance providers with rider-friendly monthly plans.

Question 6

How are deliveries assigned in my cluster?

Accepted Answer

Citobee uses hyperlocal H3 clusters, so jobs are auto-dispatched to the nearest available rider inside your zone. You can pre-book a shift in the app for guaranteed access, or go online freely during open hours. The smart dispatcher keeps your trips short, which means more drops per hour and less idle time.

Question 7

Can I work part-time or only on weekends?

Accepted Answer

Absolutely. Citobee riders are self-employed, so you choose when you log in. Many riders work evenings and weekends around studies or another job. The app shows you a live demand heatmap so you can pick the busiest hours in your cluster and maximise your earnings.

Question 8

When and how do I get paid as a Citobee rider?

Accepted Answer

Payments land in your UK bank account every Tuesday, covering the previous Monday-to-Sunday period. You can view every order, tip, and boost in the Copilot app, download an invoice for your records, and access an instant cash-out option once you have completed your first 30 deliveries.

Become a Citobee Rider

Frequently asked
rider questions

How do I become a Citobee rider?

What do I need to ride for Citobee in the UK?

How much do Citobee riders earn?

Is Citobee available in my city?

Do I need my own vehicle and insurance?

How are deliveries assigned in my cluster?

Can I work part-time or only on weekends?

When and how do I get paid as a Citobee rider?

Become a Citobee Rider

Frequently askedrider questions

How do I become a Citobee rider?

What do I need to ride for Citobee in the UK?

How much do Citobee riders earn?

Is Citobee available in my city?

Do I need my own vehicle and insurance?

How are deliveries assigned in my cluster?

Can I work part-time or only on weekends?

When and how do I get paid as a Citobee rider?

Frequently asked
rider questions